We will make Price Shopping calls to your company. The calls can be at a random time or you can set up a specific Date and Time that you would like us to call.
Once the call is completed we will email the phone recording to you. The recording will be a valuable tool to assess and train team.
We recommend you use the call as a training exercise. When a potential customer is calling you they are essentially conducting an interview with your company. We found that potential customers will pick companies that show Trust, Care and Competence. With access to what team members are saying during the call you can make sure they are using the techniques that have been taught during their training.